Request support via email

Please describe the problem as precisely as possible and use a short description as subject.

Attaching screenshots may help us to identify the error more quickly.

For your email to you will automatically receive a ticket number.

You can always refer to this number for questions and additions on the subject.


Request support by phone

From 8 a.m. to 6 p.m. you can contact our support team at tel:+49 6994177925.

The waiting time is longer than usual? Simply use our callback function and we will call you back as soon as possible.

Alternatively, you can also leave us a voice message, you don’t have to stay on hold.

There is no need to call multiple times, each call automatically generates a request and our team will call you back.


Request remote support via Teamviewer

If the Teamviewer is not yet stored as a shortcut on your system, you can download it using the following link: TeamviewerQS

After starting the application, Teamviewer will generate an ID and password for you.

Tell us your ID and your Teamviewer password so that we can access your system.


Remotesupport via Chat

You can chat with our support team via the chat button on the bottom right.

Just like when contacting us by e-mail, a ticket is then generated, which we use to send you the chat history again.