
Entirely better: IT tailored to your needs
Your individual Elabs IT solution is a well thought-out combination that always fits your company perfectly. Professional IT services and highly modern technologies guarantee you can work with no technical worries. This noticeably benefits your operating processes and the productivity of your employees – at the office, at home and on the road.

Tailored to your needs
From Office programs to individual and specialised Windows Server applications – we make sure your IT runs reliably. Across locations and accessible from any device, of course. Technicians refer to this level of functional reliability as high availability. By customer request we can expand this to fail-safe business continuity solutions.
But let’s not make the whole thing too complicated: From Elabs you get exactly the solution package your company needs.

No effort, no risks
Finished work is not noticed. So you can simply forget about installations, updates, backups and so on. Our experts look after such tasks on behalf of your company with the same professionalism as anti-virus, anti-spam and all other IT security measures – naturally according to the current directives of the Federal Office for Information Technology Security (BSI). Along with all the effort, you transfer your entire technical responsibility to us so you are on the safe side legally as well.

High flexibility and guaranteed full satisfaction
Your guaranteed satisfaction is among the leading benefits of your tailor-made yet highly flexible IT solution. Your personal standards and business objectives never have to be compromised.
What’s more, you are assured of favourable credit terms according to Basel II and low insurance premiums because our monthly IT reports convince banks and other business partners of the technical quality of your IT system.

Full control at monthly fixed prices
You do not need to make any IT investments as our customer. Instead you book your IT solution package at a performance-based fixed price per month – including all technical services, user support, the use of hardware and software licenses. Simply tailor the number and functionality of computer workstations to your business needs. This means you always know exactly what your IT costs are.

Overview: All Elabs IT service packages
How much IT does your company need? Our IT service packages offer clearly differentiated degrees of individuality to make your selection simple.
High-availability IT system and software server operation, all basic IT security services and user support are included on principle. You can add more services at any time.
IT operation of standard software with guaranteed availability and security services*
- Standard add-on services of your choice
- Device options: PC or thin client
- Website/e-mail/SMS support
* High availability (AEC-2) according to HRG Availability Environment Classification and security services according to BSI basic protection standards
IT operation of standard and/or specialised or individual software with guaranteed availability and security services*
- Standard add-on services of your choice
- Device options: PC or thin client, notebook, PDA/smart phone
- Personal telephone support plus interactive on-screen support and website/e-mail/SMS support
* High availability (AEC-2) according to HRG Availability Environment Classification and security services according to BSI basic protection standards
IT operation of standard and/or specialised or individual software with guaranteed availability and security services*
- Individual development and/or adaptation and integration
- Individual add-on services and standard add-on services of your choice
- Device options: All devices (including individual developments)
- Personal telephone support plus interactive on-screen support and website/e-mail/SMS support
Examples of individual add-on services: Automated business processes – all the way to business process outsourcing, highest availability (AEC-4 or AEC-5), support with individual user enquiry prioritisation, administration as a service for in-house servers and so on.
* High availability (AEC-2) according to HRG Availability Environment Classification (optional upgrade to availability classification AEC-4 or AEC-5) and security services according to BSI basic protection standards
You can add various services to the IT service package of your choice in order to customise your IT solution and make everyday work even easier for all users.
Standard add-on services of your choice:
- HighSecurity Backup service: Legally compliant data backup and data archiving for every workstation
- Virtual Private Net (VPN): Fully automatic, secure site connections
- File services: Access to all files from anywhere
- Print services: Fully automatic, high-availability printer and scanner
- Update service: Fully automatic, current software versions
- 24/7 Service Desk: Individual user support around the clock
- Additional IT services
Individual add-on services of your choice are available to you when you book the Elabs.Unlimited service package.
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